Effective date: July 27, 2026
Refund Policy
This policy explains when a SteadySay payment may qualify for review, how cancellation differs from a refund, and how to submit a request.
First purchase
If you are a first-time paid customer and SteadySay cannot be made usable after reasonable setup troubleshooting, you may request a review within 7 days of the first paid subscription or top-up purchase. Eligibility is evaluated from the account and payment records and does not guarantee approval.
The Free Preview is a $0 one-time allocation and has no payment to refund. Purchased Coach or Meeting top-ups do not expire, but consumed minutes cannot be restored through a refund request. Any approved partial or full refund is determined from the payment and usage record and applicable law.
Renewals
Pro Monthly and Pro Max renew every month. Renewal payments are generally non-refundable once a new billing period begins, except where required by law or where we determine a refund is appropriate for a duplicate charge, billing error, or material service issue. An existing verified Weekly Sprint subscription remains governed by its original billing interval until it ends.
Legacy plan-period balances may remain through the current renewal boundary before the account moves to separate Coach and Meeting allowances. That migration does not itself create a refund or extend the current billing period.
Cancellations
You can confirm cancellation of future renewals from the signed-in billing screen. SteadySay stops the next renewal and keeps paid access available through the current billing-period end. Cancellation does not automatically refund the current billing period.
A refund request does not cancel a subscription. If you do not want another charge, cancel in the billing portal as a separate action. If the portal is unavailable, email billing@steadysay.com before the renewal date.
Request a refund
Use the “Request refund review” action in the signed-in billing screen, or email billing@steadysay.com from the account email. Include the purchase date, charge amount, operating system, and a short explanation of the issue. Do not include passwords, payment-card details, or sensitive session content.
Submitting the signed-in form records a pending request and notifies the billing team. Email is the fallback when the form is unavailable. A person reviews the payment and account usage before approving or declining the request; submission is not a promise of approval. Approved refunds are returned through PayPal to the original payment method when possible. Taxes, currency conversion, payment-provider rules, and bank processing times may affect the final amount and timing.